The Senior Operations Engineer will be responsible for taking the lead in providing operational duties for the hardware and software technologies hosting this cloud service. In this role, you will be primarily responsible for taking ownership of the customer experience, providing professional communications to customers, break fix incidents, customer requests, service improvements, 3rd party vendor and support management. The Senior Operations Engineer will take lead for ensuring the Cloud Suite remains in compliance with vendor solution releases and address Security threats as identified.
Experience in an Engineering role maintaining Virtualisation, Storage and Networking technologies is required. VCP certification or commensurate experience, and qualifications in other IT disciplines is highly desirable.
Duties and responsibilities
Responsible for administration, management and third level support of
o VMware vCloud, vCenter, vSphere, storage, and associated technologies
o Linux, Windows, SQL and other supporting technologies
o VMware NSX and physical networking
o Firewalls and other security devices
Responsible for root cause resolution of complex technical issues
Provide professional consultancy surrounding infrastructure technologies, for example cloud services on boarding.
Raise third party support cases with appropriate criticalities, managing and escalate as necessary
Proactively contribute to continuous service improvement with ideas and suggestions
Mentor and guide other team members in their specialist areas of technology
Draft and create documentation for systems, services and technologies including procedures
Prioritise and manage their own time alongside stakeholder expectations to deliver for internal and external customers whilst balancing business as usual activity and projects
Maintain and grow relationships with staff, partners, to enhance customer value
Liaise with customers and prospects regarding design of virtual infrastructures, networks, migration and backup/DR strategies
For more information, please call Cem Bars on 07839 282 803 or by email firstname.lastname@example.org